We want you to love what you wear. If something’s not quite right, here’s how we handle returns:

🕒 Return Window:
You have 14 days from the delivery date to request a return or exchange.

✅ Eligible Items:

• Must be unused, unwashed, and in original condition

• Tags must still be attached

• Final sale items are not eligible

🔁 Exchanges:
Need a different size or style? Reach out — we’ll do our best to make it happen (while supplies last).

💸 Refunds:
Once we get your item back and inspect it, your refund will be processed to your original payment method within 5–7 business days.

📬 Start a Return:
Email us at contact@support.koeia.shop with your order number and reason for return. We’ll send return instructions your way.

❓ FAQ – Frequently Asked Questions

Q: Where do you ship?
We currently ship to most countries worldwide. Shipping options and rates are shown at checkout.

Q: How long does shipping take?
Orders are usually processed in 1–3 business days. Delivery times vary by location:

• US: 5–7 business days

• International: 7–14 business days

Q: Do you offer tracking?
Yes! You’ll get a tracking number via email once your order ships.

Q: Can I change or cancel my order?
If your order hasn’t shipped yet, email us ASAP at contact@support.koeia.shop. We’ll do our best to catch it.

Q: What sizes do you offer?
Each product page includes a size guide. If you're between sizes, we recommend sizing up for a relaxed fit.

Q: Are your prints eco-friendly?
We work with print-on-demand partners that use eco-conscious inks and reduce fabric waste — so you can look good and feel good.